Insurance Claims Representative

Posted Date 6 days ago(10/12/2021 1:32 PM)
Requisition ID
2021-6190
Category
Customer Service/Support
Company : Name
071B LCI PL Byrkit Ave
Location : Address
408 S Byrkit Ave
Job Location
US-IN-Mishawaka

Overview

Who We Are

Every decision we make rests on whether we're bettering the lives and experiences of the people inside and outside of our walls. It's the way we innovate and rethink the possibilities of our products and services, it's the way we foster and build relationships with our team members and our customers and it's the way we prioritize our social impact initiatives to serve the communities we live, work, and play in. With a rapidly expanding group of over 11,000 team members and a diverse portfolio of best-in-class brands — we've proven, time and again, by putting people first, our company's possibilities are truly endless.

 

Why We are Different:

At Lippert Components, Everyone Matters. We are striving to make lives better through meaningful relationships with our co-workers, our customers, and our communities. LCI team members feel a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our many team members. We measure success by how we touch the lives of people.

 

What You will Get:

  1. A company culture where everyone matters
  2. Healthcare + Dental + Vision + 401k with Employer match
  3. Career development and mentoring
  4. Tuition Reimbursement
  5. Annual flu immunization
  6. Holiday, personal and vacation days
  7. Local and national discounts
  8. Wellness offerings

Summary/Objective:

Our objective is to return our customers to a pre-loss condition of their specialty product while providing a high-level of customer service.  We are responsible for processing and approving claims for our Insurance customers at a fair and reason market rate. 

Duties and Responsibilities:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Professionally handle a high volume of inbound/outbound calls daily
  2. Handle, resolve and take ownership of all internal and external customer concerns.
  3. Exceptional organization and attention to detail to manage case load efficiently and effectively.
  4. Part Identification and Supply
  5. Multi-tasking
  6. Call escalation
  7. Data collection and entry
  8. Establish payment agreements with purchase order setup and reconciliations as needed.
  9. Claim follow-up as need to conclude as quickly as possible.

Working Conditions:

  • Primarily working indoors, office environment.
  • May sit for several hours at a time.
  • Prolonged exposure to computer screens.
  • Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

High school degree or GED

 

Essential Functions:

  1. Provides proactive and extraordinary service to all external and internal customers. This responsibility includes always maintaining a professional and positive attitude.
  2. The ability to track and follow all customer request via phone or email until complete.
  3. The ability to learn new products and their key features.
  4. Communicate with operations teams to provide quick and accurate responses to customer inquiries via phone and email.
  5. Assist with initial contact and setup of new accounts.  
  6. Provide daily support to team members as needed.
  7. Identify new Duncan Supply opportunities and build relationships through phone calls and emails.
  8. Understand customer needs and creatively solving customer issues.  
  9. Work with appropriate team members to further develop opportunities.
  10. Performs all other responsibilities as may be assigned by management.

Competencies:

  1. Team Player
  2. Organization
  3. Follow-up skills
  4. High personal accountability
  5. Decision making
  6. Initiative
  7. Willingness to work overtime when necessary
  8. Demonstrated high sense of urgency
  9. Time management

Supervisory Responsibility:

This role does not have supervisory responsibility upon hiring.

Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires sitting and a telephone headsetSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; or as needed.

Travel:

Travel will be minimal and would be primarily local during the business day for training.

Preferred Education and Experience:

  1. High School Diploma or equivalent
  2. Proficient computer skills
  3. Well-spoken individual who can communicate clearly and respectfully with customer’s (internal & external) via phone, email or in person.
  4. Capable of working within a team-based structure. 
  5. Positive attitude.
  6. System experience with Microsoft Outlook, Salesforce, Excel and D365
  7. Ability to work independently, under pressure to meet deadlines/timelines.
  8. Team player, open to change and changing priorities a must.
  9. Demonstrated high sense of urgency, organizational skills, and time management.
  10. Possess a strong ability to multitask and problem solve in a fast passed environment.
  11. Must be able to remain collected in stressful situations
  12. Willing and able to work overtime, when necessary.
  13. Excellent verbal and written communication skills

Additional Eligibility Qualifications:
No further eligibility qualifications for this position.

Work Authorization/Security Clearance:

Must be able to pass EVerify.

AAP/EEO Statement:
LCI provides equal employment opportunity to all Team Members and applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Group : AAP/EEO Statement

LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

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