Technical Product Specialist

Posted Date 2 months ago(2/6/2020 8:29 PM)
Requisition ID
2019-1898
# of Openings
6
Category
Customer Service/Support
Company : Name
LCI Plant 39 - Customer Svc.
Location : Address
1902 W. Sample St.
Job Location
US-IN-South Bend

Overview

 

We are seeking a highly motivated, knowledgeable, and friendly technical product specialist to join our World-Class Customer Support Services Team.  In this role you will deliver exceptional customer service, answering all Customer (including dealer, OEM, & retail) questions and concerns regarding our products.  You will demonstrate your technical knowledge of our various product groups in a friendly and helpful manner. 

 

Essential Functions

  1. Provides proactive and extraordinary service to all external and internal customers. This responsibility includes maintaining a professional and positive attitude at all times.
  2. Creatively solves customer issue and addresses all concerns, proactively manages customer orders and open requests to resolution, while delivering exceptional Customer Service. 
  3. Professionally handle all incoming calls. This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department.Including listening carefully and asking questions to address customer needs.  
  4. Handles, resolves and takes ownership of all internal and external customer problems, making sure to document/log all customer contacts and interactions with exceptional details. Root causes of problems are identified and corrective action taken.  Problems are closed with calls to customers to ensure the highest level of customer satisfaction.
  5. General knowledge of the product line and pricing schedules
  6. Continuously expand knowledge of products
  7. Provide follow up wiht the customer when necessary.
  8. Performs all other responsibilities as may be assigned by management.

Competencies

  1. Customer Service experience encouraged, but not required.
  2. Able to work cooperatively as part of a team.
  3. Ability to learn and memorize product specs and operations details.
  4. Must be reliable and punctual
  5. Desire to develop skills and further product knowledge.
  6. Excellent communications skills, both verbal and written
  7. Initiativey
  8. Demonstrated high sense of urgency

Supervisory Responsibility

This position has no supervisory responsibilities upon hiring, however, potential direct reports are a possibility

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires sitting and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and hours/days of work are decided by production schedules and your reporting manager.

Travel

This position does not have any travel requirements.

Required Education and Experience

  1. High school degree or GED

 

Preferred Education and Experience

  1. Customer Service Experience is preferred but not required

Additional Eligibility Qualifications

No further eligibility qualifications for this position.

 

Work Authorization/Security Clearance

Must be able to pass EVerify.

AAP/EEO Statement
LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Group : AAP/EEO Statement

LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

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