• Warranty Processor

    Posted Date 3 weeks ago(8/28/2019 11:05 AM)
    Requisition ID
    2019-1887
    # of Openings
    1
    Category
    Customer Experience Technology
    Company : Name
    LCI Plant 113 - TMG FL
    Location : Address
    1900 47th Terrace East
    Job Location
    US-FL-Bradenton
  • Overview

    Under the direction of the Customer Service/Warranty Manager of Taylor Made Fabric Systems, the incumbent is responsible for the handling of warranty issues and processes.

    Responsibilities

    1. Investigates complaints, logs / tracks complaints, initiates corrective actions, leads and/or participates in problem solving activities in accordance with facility or customer requirements
    2. Strong understanding of the fundamental requirements of document control and the ability to apply those skills
    3. Takes actions necessary to prevent shipment of non-conforming products
    4. Handing customer calls and e-mails regarding quality of products, accuracy of orders, policies and returns.
    5. Processing of replacement orders into the computer from OEM, dealers and consumers, while providing exceptional customer service
    6. Provides prompt and courteous responses to customers internally and externally
    7. Inspects and evaluates product returned from customers. Inspects any replacement or reworked parts before being shipped out to customers
    8. Process warranty credits that have been approved
    9. Communicate in a positive manner with internal and external customers by phone, email and in person
    10. Research customer issues concerning product quality and shortages/overages
    11. Develop and / or follow procedures and work instructions
    12. Prioritize and plan work activities utilizing time efficiently
    13. Must be detailed oriented and have strong multi-tasking and coordination abilities to meet deadlines
    14. Ability to speak and write clear and understandable English
    15. Performs other duties as assigned

    Qualifications

    1. One or more years’ previous warranty and customer service experience preferably in a manufacturing environment
    2. Intermediate to advanced Microsoft Office skills in Excel, Word and Outlook. 
    3. Ability to communicate, work cooperatively and problem solve with co-workers in a fast paced environment
    4. Confidence, patience, tact and diplomacy when dealing with difficult situations
    5. Positive representation of company to customers, in person and on the phone
    6. Prior experience in marine industry helpful
    7. Demonstrated proficiency in project management and problem solving with ability to manage multiple priorities and complete corrective actions
    8. Strong ability to influence individuals and groups and to make compromises
    9. Ability to effectively communicate quality issues verbally and written to external and internal customers.
    10. Problem solving skills are also essential for this position

     

    Pay Group : AAP/EEO Statement

    LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

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