• Customer Service Agent

    Posted Date 5 days ago(1/11/2019 11:25 AM)
    Requisition ID
    2019-1570
    # of Openings
    5
    Category
    Customer Service/Support
    Company : Name
    LCI Plant 39 - Customer Svc.
    Location : Address
    1902 W. Sample St.
    Job Location
    US-IN-South Bend
  • Overview

     

    Classification
    Exempt

    Salary Grade/Level/Family/Range
    N/A

    Reports to
    Contact Center Manager

     

    JOB DESCRIPTION



    Essential Functions

    1. Provides proactive and extraordinary service to all external and internal customers. This responsibility includes maintaining a professional and positive attitude at all times.
    2. Creatively solves customer issues, proactively manages customer orders and open requests to resolution
    3. Professionally handle all incoming calls. This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department. 
    4. Handles, resolves and takes ownership of all internal and external customer problems. Root causes of problems are identified and corrective action taken.  Problems are closed with calls to customers to ensure the highest level of customer satisfaction.
    5. General knowledge of the product line and pricing schedules
    6. Performs all other responsibilities as may be assigned by management.

    Competencies

    1. Team Player
    2. Organization
    3. Follow-up skills
    4. High personal accountability
    5. Decision making
    6. Initiative
    7. Willingness to work overtime when necessary
    8. Demonstrated high sense of urgency

    Supervisory Responsibility

    This position has no supervisory responsibilities upon hiring, however, potential direct reports are a possibility

     

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk and hear. This position requires sitting and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    Position Type/Expected Hours of Work

    This is a full-time salary position, and hours/days of work are decided by production schedules and your reporting manager.

    Travel

    This position does not have any travel requirements.

    Required Education and Experience

    1. High school degree or GED

     

    Preferred Education and Experience

    1. Customer Service Experience is preferred but not required

    Additional Eligibility Qualifications

    No further eligibility qualifications for this position.

     

    Work Authorization/Security Clearance

    Must be able to pass EVerify.

    AAP/EEO Statement
    LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

    Other Duties
    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Pay Group : AAP/EEO Statement

    LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

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