• Windows Customer Service Representative

    Posted Date 3 months ago(10/24/2018 4:01 PM)
    Requisition ID
    2018-1470
    # of Openings
    2
    Category
    Customer Service/Support
    Company : Name
    LCI Plant 71 - RV Glass
    Location : Address
    29391 Old US 33
    Job Location
    US-IN-Elkhart
  • Overview

    Division/Plant

    Plant 71- Duncan Systems Inc.

    Classification

    Non-exempt

    Salary Grade/Level/Family/Range

    Fulltime Regular

    Reports to

    CSR Manager

     

     

     

    Job Description

     

    Essential Functions

    1. Identify appropriate RV window(s)/windshield(s) for customer
    2. Document and update all quote information into AX system efficiently and accurately (obtain photographs, measurements and glass numbers)
    3. Follow up with customers and maintain open communications with all parties
    4. Problem resolution to insure customer and shops to maintain open communications with all parties
    5. Familiarity reading and submitting purchase orders
    6. Understanding of window/windshield installation terminology
    7. Assist with training of new hires and ongoing source of information for other team members
    8. Observes all safety rules and polices

     

    Competencies

    1. Understands and adheres to company policies and procedures and codes of conduct
    2. Adheres to all federal and state rules, laws, and regulations as they presently exist
    3. Job success: an individual must be able to perform each essential duty satisfactorily. The requirements listed above must be representative of the knowledge, skills, minimum education, training, licensure, experience and/or ability required.

     

    Supervisory Responsibility

    This position has no supervisory responsibilities upon hiring, however, potential direct reports are a possibility

     

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly talk and listen. This position is not very active when it comes to movement and requires a lot of typing and sitting in a chair.

     

    Position Type/Expected Hours of Work

    This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday

     

     

    Travel

     

    Local travel is expected for this position.

     

    Required Education and Experience

    High school diploma

     

    Preferred Education and Experience

    Customer Service experience preferred but not required

     

    Additional Eligibility Qualifications

    No further eligibility qualifications for this position.

     

    Work Authorization/Security Clearance

    Must be able to pass EVerify.

     

     

    AAP/EEO Statement
    LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

     

    Other Duties
    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

     

    Signatures
    This job description has been approved by all levels of management:

    Manager____________________________________________________

    HR_________________________________________________________

    Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

    Employee__________________________________ Date_____________

     

    Pay Group : AAP/EEO Statement

    LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed