• Salesforce Systems Administrator

    Posted Date 6 months ago(7/30/2018 2:14 PM)
    Requisition ID
    2018-1320
    # of Openings
    2
    Category
    Other
    Company : Name
    LCI - 01 Corporate Office
    Location : Address
    3501 CR 6 East
    Job Location
    US-IN-Elkhart
  • Overview

    Salary Grade/Level/Family/Range - Salary

     

    The successful candidate will be a high-energy, detail-oriented, positive and preferably Salesforce Certified Administrator and/or Advanced Administrator with experience in the sales, service and marketing functions of preferably a mid-to-large manufacturing company. He or she will have at least 1 year of demonstrated Salesforce experience and a passion to continue to grow and learn the platform.

     

    Essential Functions

    1. Support new and existing Salesforce user base with questions and issues in Sales, Service, Marketing and IOT Clouds.
    2. Document system configuration and administrative processes.
    3. Keep abreast of Salesforce software releases, features and best practices. Make recommendations to management regarding implementation as appropriate.
    4. Drive conversations within various Sales, Customer Service and Marketing teams, advising best practices, recommending process improvements and implementing system enhancements that consistently advance the overall goals of the CRM team.
    5. Gather, analyze and document functional and technical requirements for new projects as well as enhancements to existing solutions.
    6. Perform application configuration activities in Salesforce.com, Service Cloud, Sales Cloud and the force.com platform.
    7. Write technical specifications for technical team members.
    8. Research Salesforce production system issues, resolve user problems and escalate to next levels when necessary.
    9. Support change control best practices, including the management of user requests/approvals, and code promotions from development and test through to production.

    Supervisory Responsibility

     

    This position has no supervisory responsibilities upon hiring, however, potential direct reports are a possibility.

     

    Physical Demands

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly talk and listen. This position is not very active when it comes to movement and requires a lot of typing and sitting in a chair.

     

    Position Type/Expected Hours of Work

     

    This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; weekend and overnight work is also necessary.

     

    Travel

     

    Little travel is expected for this position.

     

    Required Education and Experience

    1. Bachelor's degree in Business, MIS, computer science or other related fields.
    2. 1-3 years' work experience in a Salesforce Systems Administration role supporting Sales, Customer Service and Marketing teams.
    3. Salesforce Administrator Certification.
    4. Project management skills utilizing the agile methodology. Salesforce Dataloader and the Salesforce.com IDE experience a plus.
    5. Any APEX, Java, Java Script, Groovy script or VisualForce development experience is a plus.

    Preferred Education and Experience

    1. Preferred hands-on configuration experience with Salesforce CRM, Service Cloud, Sales Cloud, Marketing Cloud and the Force.com platform.
    2. A general knowledge of how to write simple SQL and SOQL queries is a plus.
    3. Comfortable configuring SAAS based applications.
    4. Experience creating and executing unit, integration and user acceptance test plans is desired.
    5. Effective written, verbal and presentation skills with the natural ability to collaborate with business stakeholders at all levels of the organization.
    6. Comfortable managing multiple projects and priorities with the ability to self-manage effectively and efficiently.
    7. Excellent problem-solving and investigative skills.

     

    Additional Eligibility Qualifications

     

    No further eligibility qualifications for this position.

     

    Work Authorization/Security Clearance

     

    Must be able to pass EVerify.

     

    AAP/EEO Statement


    LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

     

    Other Duties

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Pay Group : AAP/EEO Statement

    LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

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